Privacy Policy
Last updated: August 2026
Diagnostics Elite (“we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, store, and protect information when you use our websites, applications, and clinical services.
1. Information we collect
We may collect identity and contact details (name, email, phone, organization), account and usage data from our platforms (DePACS, DeHub, portals), technical data (IP address, device, browser), and communications you send us. When you use clinical services such as Second Opinion or teleradiology, we may also process imaging studies, reports, and related clinical metadata that you or your facility submit.
2. How we use information
We use information to provide and improve our services, deliver diagnostic workflows and second opinions, respond to inquiries, secure our systems, meet legal and regulatory obligations, and communicate service updates. We do not sell personal information.
3. Clinical and health data
Imaging and clinical data are processed only as needed to deliver the requested service, under agreements with healthcare providers where applicable, and with safeguards appropriate to medical information. Access is limited to authorized clinical and technical personnel on a need-to-know basis.
4. Sharing of information
We may share information with contracted subprocessors that help us operate our platform (hosting, secure transmission, support), with your healthcare organization as directed by them, or when required by law or to protect rights, safety, and security. Any subprocessors are bound by confidentiality and data-protection obligations.
5. Retention
We retain information for as long as needed to provide services, fulfill contractual and clinical record-keeping requirements, resolve disputes, and comply with applicable law. Retention periods may vary by data type and regulatory context.
6. Security
We apply administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we continuously improve our controls.
7. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, or restriction of personal data we hold about you, or object to certain processing. Healthcare organizations that submit data on behalf of patients may also control certain requests under their agreements with us. Contact us using the details below to exercise available rights.
8. Updates to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update constitutes acceptance of the revised policy where permitted by law.
Questions about privacy? Contact us via the Contact page or at our Jeddah office listed on the website.
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